Privacy policy

TopshelfCBD attaches great importance to the protection of your personal data. In this privacy statement, we explain which data we collect, why we process it, how we handle it, and what rights you have.

We only process personal data that is necessary for delivering our products and services, improving our services, and complying with legal obligations. Your personal data is never sold to third parties.

This privacy statement applies to the use of the website and services of TopshelfCBD. Effective date of this version: April 29, 2026.

1. Controller
TopshelfCBD
Waarderstraat 141
2729 MB Zoetermeer
The Netherlands
Phone: +31 6 50859488
Email: info@topshelfcbd.nl

2. Which personal data we process
We may process the following personal data:

• First and last name

• Address details

• Email address

• Phone number

• Payment details

• Order details

• IP address

• Browser and device data

• Correspondence via contact form or email

3. Why we process personal data
We process personal data for the following purposes:

• Processing and delivering orders

• Handling payments

• Customer service and communication

• Administration and invoicing

• Improvement of the website and services

• Fraud prevention and security

• Compliance with legal obligations

4. Webshop software – WooCommerce
Our webshop runs on WooCommerce. Data you provide via our webshop is processed to correctly handle orders and to make our services technically possible.

5. Payments – ICEPAY
For processing payments, we use ICEPAY. When completing an order, necessary payment and personal data are processed to handle your payment safely and correctly.

6. Shipping and delivery
To deliver orders, we may share your name, address details, and contact details with logistics partners involved in the delivery of your order.

7. Administration and bookkeeping
For our administration and to comply with tax obligations, we process invoice and order data. This data is used exclusively for administrative and legal purposes.

8. Retention periods
We do not store personal data longer than is necessary for the purpose for which it was collected, unless we are legally obliged to store data longer, for example for tax administration.

9. Security of personal data
We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, unwanted disclosure, and unauthorized modification.

10. Sharing personal data with third parties
We only share personal data with third parties when this is necessary for our services or when we are legally obliged to do so. We make agreements with parties that process personal data on our behalf regarding careful and secure processing.

11. Cookies
Our website may use functional, analytical, and possibly marketing cookies to ensure the website functions properly and to improve the user experience. Where legally required, we ask for prior consent.

12. Your rights
You have the right to access, correction, deletion, restriction of processing, data portability, and the right to object to the processing of your personal data. If you wish to exercise one of these rights, please contact us via the details below.

13. Contact
For questions about this privacy statement or the processing of personal data, you can contact us via:
Email: info@topshelfcbd.nl
Phone: +31 6 50859488

14. Changes
TopshelfCBD reserves the right to change this privacy statement. The most current version is always available on this website.